Downloadable fonts and stock art are not returnable or refundable once downloaded (we log when items are downloaded), for obvious reasons. If your purchase is proven defective and you notify us within 10 days of your purchase, we will either provide a replacement/update to that item or refund your money. If you issue a chargeback through your credit card company or PayPal, your account and downloads will be locked until the outstanding balance caused by the chargeback has been paid.